Use the live terminal, and what to do when it won't start

Labs & terminals - Fixes for terminals that stay blank, disconnect or never connect.

Terminals run in a private, temporary environment created when you start them. Give a new one a little time to boot.

If it stays blank or disconnects

  • Reload the page and start the terminal again.
  • Terminals use a live (WebSocket) connection. Some VPNs, school or office networks and browser extensions block those - try another network, or switch the VPN or ad blocker off for this site.
  • Try a current version of Chrome, Firefox or Edge.
  • Close other tabs that have a terminal open.

Still stuck? Include the room or lab name, your browser, and what the terminal shows in a technical-support ticket.

Still stuck?

Tell us what you tried and we'll take it from there.

Submit a ticket