TCL

I paid but still don't have access

Payments & access - What to check, and what to send us if it hasn't fixed itself.

  1. 1Wait a minute or two and refresh the page - unlocking can lag a moment behind the payment.
  2. 2Open Payment history and check the payment shows as completed.
  3. 3Sign out and back in, in case you paid while signed in to a different account.
  4. 4If it's still locked, send a billing ticket with the email you paid with, the amount and the payment ID from your receipt.

If money left your account but the payment shows as failed or pending, don't pay again - send us the details and we'll sort it out.

Payment history Billing ticket

Still stuck?

Tell us what you tried and we'll take it from there.

Submit a ticket